Our refund policy is valid for 7 days from the date you receive your order. If more than 7 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.

When you receive your order, please inspect each item carefully for breaks, cracks, chips, or other shipping damage. Do not attempt to use any damaged or broken products.

To be eligible for a refund or return, the item must be UNUSED, in the same condition in which it was received, and in its original packaging if applicable.

To request a refund or return, please email Support@Avernicsmokeshop.com with your order number and a clear description of the issue. If an item arrived broken or damaged, please include a photo clearly showing the damage. If an electronic item is not functioning properly, please provide a short video clearly demonstrating the issue.

In some cases, we may ask you to return the item to us. If the return is due to a damaged, incorrect, or otherwise eligible item, we will provide you with a prepaid return shipping label. If the return is due to a purchasing mistake, such as ordering a 14mm banger when an 18mm banger was needed, the buyer is responsible for return shipping. If you placed an order and need to cancel it and it HASNT been shipped yet, please refer to the “Cancelling an Order” section below.

Once you have submitted the required evidence, we will typically respond within 1–2 business days and will either offer a refund or an exchange.

Refunds - Once a refund has been processed, you will receive an email notification confirming the refund. If your order was paid for using a credit or debit card, the refund will typically appear in your account within 2–3 business days.

Electronic Items

Many of our electronic items, including 510 batteries, vaporizers, and similar products, are covered by manufacturer warranties. If you receive an electronic item that appears to be defective for reasons unrelated to shipping damage, you will need to contact the manufacturer directly to submit a warranty claim.

Many electronic brands require warranty claims to be submitted directly by the customer and do not allow us to accept returns for defective products.

Returns and Exchanges

If we ask you to return an item, we will provide you with a prepaid return shipping label. Please securely package the product in its original packaging and attach the provided label. The package can then be dropped off at the appropriate UPS or USPS location, or you may request a pickup from the carrier.

Once your return has been received and inspected, we will send you an email confirming its arrival and notify you whether your return has been approved or rejected.

If approved, your replacement will be shipped or your refund will be processed. Refunds will be credited to your original payment method within 3 business days.

Cancelling an Order

To cancel an order, please reply directly to the order confirmation email you received. We process and ship orders daily, so cancellation requests should be submitted as soon as possible.

Please review all order details carefully before completing your purchase to help avoid cancellations or other order-related issues.

Invalid Addresses

If an order is shipped to an invalid address provided by the customer and is returned to us, we will cover the cost of reshipping the order one time. If the package is returned again, we will not cover any additional shipping costs. In this case, the order will be refunded minus the cost of shipping.

If an order is returned to us through no fault of our own and the customer chooses to cancel the order rather than have it reshipped, a refund will be issued for the cost of the product only. The original shipping charge will not be refunded, as this fee has already been paid to the shipping carrier and is non-refundable.