This is my 3rd one. I absolutely love this pipe the bowl is the size of a chillum so more than the one hitter that it's called. It is super easy to clean, hits perfectly and great size bowl. I have had the black- super sharp looking, the pink- totally cute and girly, and the goldish colored one. Only bought so many bc I'm clumsy and dropped on concrete floor in garage. Overall definitely worth the price. As far as the company goes, the pipe came super quick, I had lots of email updates from them on shipping. I also got a couple cute stickers and they wrapped the heck out of so no worries on breakage during transit. Will buy another if I drop this one. And most definitely recommend the company just buy it .